Had vehicle serviced and it ran worse after the service appointment. Returned for follow up only to be told that I needed a catalytic converter. I now realize that the truck is louder than ever... and there���s a steering issue now. Upon return from vacation (which I wasn���t able to drive the truck) I will be requesting a meeting with the service manager.
The team was fantastic to work with. Referred in by Brent Sample, a friend of Rob Ehrig. I worked with Marcos Nascimento in sales and he was friendly, thorough, respectful of my time and needs and an overall joy to work with.
1. Had to make an appointment to change my oil in the middle of the week. a. Why no evening hours? b. Why no weekend hours? c. Why do I have to schedule 3 weeks out for an oil change? I had to take vacation time to do this. I arrived 5 minutes early, Was met by an individual who proceeded to ask if I knew who my representative was? I did not because I called into the service department and the receptionist or some other person set the appointment. I was sent to the representative area where I sat for 15 minutes. If it weren���t for the good and gracious manners of Michael ( a service rep) seeing me wait and asking to take care of me I probably would have been waiting much longer. I commend that young man for taking care of business, contacting individuals and getting me taken care of promptly. I will be requesting him in the future.