MY vehicle was in for service 6 days prior to the dead battery incident which required roadside assistance. The inspection report indicated the battery was O.K. When I contacted the dealer, I noted this information, and made arrangements for a tow from my home to the dealership. This was on a Saturday, and I also related that I would be unable to ppick the vehicle up after repairs due to my recent surgery. They assured me that they would have my vehicle delivered to my home. This was very much appreciated. The problem with the vehicle was a defective battery that they then replaced, all of which was performed under warranty. I guess batteries are infallible even on a vehicle that I have had less than three years. Again I want to Thank Star Buick for responding to the customer needs.
Went in for recall notice and had no issues upon arrival. When I left they said the recall service was done. Then I started having the issues that the recall was supposed to fix. Now they’re not sure of the problem but ordered parts for a “possible” fix and if that doesn’t work then they say I’m going to have to pay out of pocket. Umm I had no issue when I came in???
My service person Tim was as always, very friendly and knowledgeable. He was very busy working with me and other customers but still provided service like I was his priority. I bring my other cars to your dealership for basic maintenance because Tim is so nice and responsive to my needs. Wish all dealerships I deal with had service people like him. Then I would not dread going to those places.
I was scheduled for an oil change and tire rotation. I was at the dealership at my appointed time, The service took 1 hour and 15 minutes to complete. This appears to be their norm. I requested a copy of the inspection report for my records, apparently unless requested they do not provide one, and when I arrived home I reviewed the report. They rotated the tires but did not check the tire pressure. I received the previous week online that my tire pressure was low on all tires. Apparently checking tire pressure during the tire rotation is not a priority or must be a requested item.