I have bought all of our vehicles in the past ten years at Star Buick GMC. I believe 4 or 5 in total during this time. The process was painless and effortless on my end. You can see the value of being a repeat customer with no hassle or headache. It is an honest and transparent transaction. I always advise people to buy from here. The only problem I would say is that having that new GMC Sierra Denali in the showroom was the hardest thing to deal with.
Dropped car off Friday night for Saturday appt. called to reschedule Saturday appt because Star doesn’t do certain things on weekends. Rescheduled for Tuesday but still left car there because it was safe to drive. Been asking since Friday when I dropped car off for a problem fix for a rental car and was told to call back Monday at lunch time. Called Monday lunchtime. Still nothing told to call back after 3. Called at 4 when I got out of work. Lady left who handles rental cars and still not rental for me. Was told Tuesday car was damaged and warranty may not cover it. Still no rental. Wednesday car still not fixed and at the end of the day finally got a rental. Car finished Thursday morning. Most places save there rental cars for people who have problems with there cars and will be without car for awhile. I bought 3 cars from Star within the last 2 years and always a problem getting g rental cars when my cars need service.
Made an appointment for oil change and tire rotation, brought my vehicle and told them it was in for oil change and tire rotation. The tech changed the oil but did not rotate the tires, but did not tell me or the service writer that they didn't rotate the tires. I discovered it when I was picking up and leaving. Bill, my service writer apologized and said he would call me the next, which he did. The tech apparently told him that he didn't think they needed to be rotated because they were all worn evenly. However, the outside tire blocks on my front tires are worn down quite a bit more than the outside tire blocks on my rear tires. The middle treads are worn evenly. That is why I specifically asked for them to be rotated. I will rotate them myself now. This is the second problem I had with a basic maintenance service. Two oil changes ago, my tires were rotated, but the tire pressure sensors were not reset, so when the tire pressure indicator said my front tire was a little low, it was actually the rear tire. I lived with it until the next rotation because it wasn't a problem once I knew the front indicators and rear indicators were reversed. No fault to the service writer Bill. And he did call with a follow up response the next day. Just unhappy that it was not done and I was not told it wasn't done. I had to discover it myself.