Customer Reviews

Unfortunately I needed brakes for poor workmanship/quality and not because of the actual brakes needing padding. In addition, they were not available for which an offer was made to drive me home. This was fine because I do have another vehicle to drive and I did have other responsibilities that day. Otherwise, I would have had to cone back another day. I fully understand all the circumstances and I am not being critical because the staff were more than apologetic and understanding. I hope that others who feel inconvenienced would stick with Star because I have always been provided good service. Thank you especially to Bill Lindsey.

Seems like a miscommunication between service front office and the service technicians. You never know if your car is being worked on especially when you have an appointment.

Everything went well no complaints

I always trust Bill Lindsey for terrific service

On time

It was easy, relaxed, and comfortable at the dealership. The staff is friendly, knowledgeable, and always willing to help. It's a great dealership and an excellent service department.

Excellent service advisor knowledge. It would be nice if you offered your customers coffee and donuts and sandwiches. Maybe even cans of soda.

Andrew was absolutely awesome from the time he met us in the parking lot till the car arrived a week later!!

Very friendly staff, quick and efficient service!

Everyone there is always friendly. My service was fast. There were no issues but if there are they come to you right a way. Have loved dealing with Star for many years now. Thank you

Always excellent care

Bill the service tech is awesome! Thanks to the Hawk for introducing us to STAR

Great experience and always treated with respect and attention to my needs.

Took my car in for routine maintenance. Service was quick and the waiting area was comfortable.

The dealership is always able to fit me in when I need service. I recently had a windshield replaced, and asked if they could fit me in for a new inspection and sticker, and I was in within two days time. This last trip, I had a bunch of service done, and it was NOT an all day affair like at some other dealerships I have used in the past. Service manager, Michelle, was always keeping me up to speed, and I was out with my car well before I expected to be. Smooth process from getting appointment to getting in for service, and getting on your way.

Fix the ���common��� drive line clunk issue that you claim is ���normal���

Bill Lindsay and his team did a great job as usual.

I need the tear tire repaired that had a metal object in the treads, Bill took care of it ASAP.

My GMC was at the collision dept for a water leak on the front passengers side. Apparently coming from the drainage tubing for the sunroof. The technician suggested that the tubing on both sides be replaced, and I TOTALLY agreed! I was informed only a few hours after dropping off the GMC as to the problem, the recommended fix, and the cost. All went well, everyone I dealt with was professional and pleasant! Never a problem dealing with STAR!

Bill, our service advisor, did a great job of getting our repair covered under warranty. We picked the car up after the Service Department had closed. When we retrieved the car, the 'Hood Open" light was on. The hood was closed, but upon attempting to reopen, we discovered the hood now does not open at all. We called the dealership to report this event immediately (approximately 5:30 PM) on Wednesday and left a message. We left a second message on Thursday at 1:22 PM. after we did not hear back. We got the standard "how was your service" call from a receptionist later that afternoon. We mentioned the preceding and she said we would be be receiving this survey...no offer to connect us with the Service Department. It is now 9:45 AM on Friday, and we still have not been contacted.