Unfortunately I needed brakes for poor workmanship/quality and not because of the actual brakes needing padding. In addition, they were not available for which an offer was made to drive me home. This was fine because I do have another vehicle to drive and I did have other responsibilities that day. Otherwise, I would have had to cone back another day. I fully understand all the circumstances and I am not being critical because the staff were more than apologetic and understanding. I hope that others who feel inconvenienced would stick with Star because I have always been provided good service. Thank you especially to Bill Lindsey.
The dealership is always able to fit me in when I need service. I recently had a windshield replaced, and asked if they could fit me in for a new inspection and sticker, and I was in within two days time. This last trip, I had a bunch of service done, and it was NOT an all day affair like at some other dealerships I have used in the past. Service manager, Michelle, was always keeping me up to speed, and I was out with my car well before I expected to be. Smooth process from getting appointment to getting in for service, and getting on your way.
My GMC was at the collision dept for a water leak on the front passengers side. Apparently coming from the drainage tubing for the sunroof. The technician suggested that the tubing on both sides be replaced, and I TOTALLY agreed! I was informed only a few hours after dropping off the GMC as to the problem, the recommended fix, and the cost. All went well, everyone I dealt with was professional and pleasant! Never a problem dealing with STAR!
Bill, our service advisor, did a great job of getting our repair covered under warranty. We picked the car up after the Service Department had closed. When we retrieved the car, the 'Hood Open" light was on. The hood was closed, but upon attempting to reopen, we discovered the hood now does not open at all. We called the dealership to report this event immediately (approximately 5:30 PM) on Wednesday and left a message. We left a second message on Thursday at 1:22 PM. after we did not hear back. We got the standard "how was your service" call from a receptionist later that afternoon. We mentioned the preceding and she said we would be be receiving this survey...no offer to connect us with the Service Department. It is now 9:45 AM on Friday, and we still have not been contacted.