Have had nothing but issues with this GMC Terrain since i've purchased it pre-owned 2 1/2 years ago. Check engine light has been on pretty much the entire time since it left the lot. Oil consumption, engine failure, emissions components failure, rough idle/stalling, water in headlights and taillights. Worst vehicle i've owned by far and now stuck with a junker.
It's such a delight to deal with everyone at this dealership.Always kind and very helpful.My short stay for my last service was very nice.Chatted with an employee and was out with a quickness.Thank you so much.i'm very happy with my car and all your service..
Oil change took over 1.5 hours while I waited. That���s way too long. Dealership also can���t wash the Sierra 1500 trucks. I was told 10 months ago the dealership would be getting parts for the car wash so the trucks could be washed. I do not believe this anymore and think it���s an outright lie.
I scheduled routine service i.e. oil change and tire rotation. I had Star replace my wiper blades while I was there. The next day I noticed only the driver side tires had been rotated. This required me to make an additional trip to Star to complete the job. This was not a big deal, but annoying none the less.
Just took my car in for service. Service rep told me one price when I got there it was much more. It���s the most I���ve spent on service since I���ve had the car. I paid $280 in labor for under an hour of labor. Not sure if I���ll take my car back.
Michelle did a good job of keeping me in the loop on my repair. She seems to genuinely care about customer satisfaction. There were some complications and it took longer than we would have liked to get the work done, but sometimes this is unavoidable. I think that the team at Star did what they could to get us back on the road.
Luis was wonderful at getting the answer to all of my questions and turning the answers into an immediate lease opportunity. Great job helping me get a great vehicle at at monthly price I could afford.
Hello. You are asking for a review so I will give you an honest one. To say that I am surprised and not pleased with my repair from Star GMC would be an understatement. I purchased a beautiful 2015 GMC Sierra from Star on 6/29/2020 from Salesman Marcos Nascimento and I was very pleased with how easy the process was completed by him. Please keep in mind that I am certainly not one to bash people especially in the service industry because I work in it as well and it can be tough because you can���t please everyone. I had the vehicle for exactly two months and drove it for 1012 miles during that time. When purchased it had 47,324 miles on it and when I dropped it off for repair it had 48,336 miles on it. The check engine light went on and off multiple times during the two months so I brought it back to the dealership since it was just purchased and I paid extra for a 7 year 120,000 mile warranty. The service writer named Bill Lindsey was very professional with keeping me informed about what was happening with the repair however it took exactly 30 days to make the repair which I thought was crazy but I���m not in the vehicle repair business so I went with it and trusted Star���s judgment. I did not request a loaner vehicle initially when I dropped it off because I have my work vehicle home since COVID hit which I drive during the day for business only and used my parents vehicle when I was not working. I had no idea it was going to take so long and my parents needed their vehicle back after the second week. When I did call back after two weeks I asked for a loaner and there was apparently none available. I dropped the vehicle off for repair with a full tank of gas and took a picture of the mileage when I dropped it off and picked it up for reference which I can provide. I picked it up 30 days later and low and behold it had 653 extra miles on it so apparently someone had a joy ride with it. I was aware and agreed that someone had to drive it in order to heat up the coolant to see whether it was leaking into the engine which was part of the diagnosis/test but had no idea that it would take 30 days and 653 miles to prove it which I feel is a bit excessive. Three fuel injectors were replaced on the vehicle including the spark plugs which I paid for. When I picked it up on September 30, 2020 it was supposedly cleaned but it looked like it was washed with dirty water and had streaks everywhere. I was left with under a quarter of a tank of fuel in it so my first stop after leaving the dealership was the gas station. I was so disgusted leaving the dealership after picking it up that I just wanted to get out of there and bring it home. So to break it down��� I paid $515 for my monthly payment of my vehicle which sat at the dealership for 30 days for repair which was also driven 653 miles, it was given back to me with less than a quarter tank of fuel and dirty inside and out. I had no problem paying my bill for the deductible and the spark plugs and labor which I requested. I would love to hear from someone from from General Motors corporate to tell me whether this is acceptable and if it were their own vehicle purchased from there whether they would be OK with this whole process because I feel it is unacceptable. Thank you Jason McCoy **** firstname.lastname@example.org