I was at Kelly numerous times for same problem and they were not helpful or able to fix the problem muliple times I was there. Their customer service was terrible. I had the exact opposite experience with Star. Thank you
We brought our Encore GX in for initial oil change. The mechanic did not tighten the oil filter correctly which caused a major oil leak. The service manager was honest about what had happened and promptly remedied the problem with an apology. We appreciated his honesty and integrity and he offered us a free oil change for our inconvenience. We are satisfied with the end results and service.
After having an independent garage work on this vehicle, they never found an issue with the struts or steering links even though we complained numerous times about noises and vibration. The independent garage actually passed the state inspection on this car with these issues. Glad I returned to Star for their expertise and professionalism by making the necessary repairs and making our vehicle safe to drive.
I had a persistent, reoccurring, and undiagnosed problem concerning my 2016 Silverado Transmission that I had purchased used form another dealership. The supposed "Warranty" did not cover Diagnostics. Rather than take it back to the seller again, I decided to take my truck to Star Buick. I am so happy that I did. Very pleased with the ease of communication and Star's diligence to check the data base for recalls and Bulletins from GM. Bill was on top of the process and kept me updated on the status the entire time. Fabulous job Star Buick.