In the 2 weeks my vehicle was at STAR GMC I needed to make 4 trips back and forth due to misdiagnosis and the check engine light continuing to come on the following mornings after returning home. After everything was complete and I returned a loaner vehicle that I had for the previous 2 days the receptionist Karen (who was very nice) asked a group of 4 gentlemen to check the loaner vehicle before I was able to leave. When she approached the 4 men at the entrance she was dismissed and they acted extremely annoyed by her even asking them to do such a thing. When she approached another 3 men in the back at a desk and asked the same thing and a man actually snapped at her and said “Can’t you see I’m with a customer!” I, being a costumer myself, who has purchased a vehicle from STAR GMC felt completely disappointed in my experience. Once I reached home I realized that I had accidentally forgotten my garage door opener in the loaner. I called and asked if they would be so kind as to send the item to me via mail considering that I made several trips unnecessarily and they told me that they don’t do that but that I can feel free to pick it up any time. I’m not sure the the $1 or $2 dollar postage is worth loosing a returning customer the next time we are looking to buy a $50K vehicle but that’s exactly what was achieved by that last interaction.
Everyone that we dealt with at the dealership was friendly, polite and knowledgeable. Spent the time discussing our options and ensured that we had exactly what we wanted. Very responsive to any and all questions that we had. And provided the best price around.
The service provided is admirable, but considering that we’ve had this car since this past October we’ve had to bring it in for two issues and one recall. This is not good and would definitely affect my consideration in future purchases.
Everything went smooth. Inspection was completed within an hour at the time I requested. Your Head Technician, Doug Roat, is very knowledgeable, courteous, pleasant personality, and a pleasure to deal with. I've had very BAD experiences in the past with other auto service depts. I just wish your hourly labor rates, for non-warranty work, were less expensive, so I could continue to use your service dept. for all of my cars, and my daughters' cars. That's a total of 5 cars that I have to maintain.