Making the appt and the actual service was fine. Your add on fees for gloves, seat covers etc. are ridiculous, which adds another 10$ to the total. Price is getting too high! Now the other serious issue is that the waiting area has a very strong mold/mildew smell which should not have to be dealt with by your customers.
I did not feel as though my business was handled with care nor did I feel like the dealership cared about my needs. I presented the dealership with a legitimate concern about my tire and presented a case of why it should be covered under the 2 separate warranties that the tires were covered under. Instead of properly investigating this, I felt as though the concern was dismissed in favor of squeezing every dollar possible out of me. I had a 9:30 appointment scheduled, yo which I delivered the car 1.5 hrs early. I did not receive a call to discuss the service until after 4pm. When i did receive a call i was told that there is just too much work to deliver your car back to you in a reasonable time frame. This will undoubtedly be the last dollars I spend at Star. I was a faithful customer who bought a top dollar SUV from this dealership, and Instead of looking at me as a valued customer I felt as though I was looked at as a cash cow.
Grease on door inside and outside , steering wheel, and kick plate. Seat was back and back was reclined back. Radio station changed and volume turned up. Over 30 miles driven just to have an exhaust sensor replaced
Had the truck in for issues with trailer lights. Was quickly determined it was fuses. Also had oil change and was sold on a few other services we had done since it’s a work vehicle. 2 things that irritated me after I used to be a huge fan of the place and bought truck there. 1. s conversation was a little confusing on phone I asked for “GRAND” total which was said to be $620 or &640 ish. I said go with it then. When I came to pick up I was told $798. I said WHOA, What and asked to talk to Doug my representative who made a comment the was wearing many hats that day ie NOT my problem and then he discounted and reduced down to &680 still over what I was told. Then I look at my receipt and see you guys charge $85 for 2 wipers which is ridiculous. My brother uses a Bosch top of the line and they are half that price. YES I know the dealership is usually higher but being gouged as a loyal customer doesn’t cut it. It’s a shame this is the way we treat our customers these days.
I’ve been going to this dealer for while, but this time I am not sure if I am really happy with service I had on my car. After I drove off the dealer within few hours my car started chocking while I was stepping on gas to gain more speed, it’s something did not happened before. They did the service I requested online and extra service due the bad Spark Plugs, after that everything changed. If I have to pay a lot money for simple service, then at least has to be for something will not give me problem for while, not for a couple hours. I apologize for saying that, I just not happy about it.. Thank you